Fresh Perspectives | Customer Experience: Why It Matters to Both You and Your Customers
Tuesday, June 27 @ 8:00 am - 9:45 am
We all know that building a better customer experience is key to growing any business. In fact, studies claim that 80% of your future revenue will come from 20% of your current customers.
Join Jeb Banner, SmallBox’s CEO and Co-Founder, and Advisor Mike Bensi for an interactive customer experience workshop. This collaborative, fast-paced workshop will provide you with a human-centered framework to analyze and improve the experience you deliver to your customers, donors, members, patients, or employees. When you understand your customers’ needs and behaviors, and examine their journey, your team will be able to build more meaningful and delightful products and services.
SmallBox is a local brand experience agency. The company helps companies attract, engage, and retain customers and employees while empowering those they work with to become more effective problem solvers.